WORLDWIDE SERVICE & SUPPORT
Comprehensive, Worry-free Service
Expert Guidance Every Step of the Way
The PSL service team knows how to meet your business needs by getting the best out of your instruments and equipment. With years of experience and a deep understanding of the technology, we’re ready to answer any question – from performance to compliance.
Comprehensive consulting for your measurement tasks
Before the purchase
Get to know our instruments in advance. Request an online demo or visit us in person for a hands-on experience and a chance to discuss your needs with the team.
We are always happy to answer all your questions.
During the purchase
We believe in giving our customers personalized, thorough support at every step of the buying process. Whether you have questions about our devices, measurement procedures, or just need more details before making your purchase, we’re here to help.
After the purchase
You are always in good hands with us. We provide ongoing care for your equipment, plus expert guidance to ensure you’re getting the most out of it. Benefit from our knowledge through training courses, video tutorials or our on-site support.
Online Product Demonstrations
During the product demonstration, you will gain valuable insights into how our devices work. You can follow the measuring process live and then discuss your questions with our experts.
Comprehensive Service and Support Throughout the Product Lifecycle
At PSL, we are committed to being your partner throughout the entire lifecycle of your measuring devices.
From installation and initial setup to calibration, optimization, maintenance and repair, our team of experts is here to support you every step of the way.
We are happy to advise you on firmware updates and even handle the process for you. If you need to relocate your devices, we will ensure that everything transitions smoothly, with no loss of quality.
With our services contracts, you can ensure that your PSL devices stay in top condition, with maximum availability and performance. We offer several service packages, allowing you to select the one that best meets your needs. This ensures that you can always rely on the precision of the devices you have invested in.
Long-Lasting Reliability with our Comprehensive Service
Calibration
Measuring devices must be calibrated regularly to ensure reliable results. We recommend an annual rhythm.
We offer calibration services that restore your devices to their original specifications, just as they were when first delivered, all performed in our state-of-the-art service laboratory.
Maintenance
Like all technical devices, PSL instruments should be regularly serviced and inspected, especially with intensive use, ensure smooth operation.
Send us your device, and we’ll perform all necessary maintenance work in accordance with DIN EN 13306 and ASTM F0770-21A, following a consultation with you.
Spare parts
When it comes to repairs, quick response times and fast solutions are critical. Contact us immediately to schedule a maintenance appointment, and we’ll reserve the necessary service staff and spare parts to minimize your device’s downtime.
We are here for you. Anytime and anywhere.
Maximize your investment with the full service package
A PSL service and maintenance contract not only increases the operational reliability and lifespan of your devices but also helps reduce downtime and prevent malfunctions. A PSL maintenance contract is the right decision to ensure your measurement and product quality in the long term.
This service offers you direct access to on-site support and the fastest response times in the event of unscheduled events. Each contract includes these elements:
- Proactive scheduling for your annual cycle
- A Preliminary check to ensure the appropriate scope of service and spare parts
- Coverage for maintenance and calibration
- Firmware Updates
- Maximum 4-week response time for maintenance outside the service window
- 20% discount on additional service days
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